At TopTierBrands, we strive to provide a smooth and dependable shipping experience for every customer. Below, you’ll find all the essential details regarding how we process, ship, and handle orders.

1. Payment & Shipping Method

We currently operate on a Cash on Delivery (COD) basis. This means payment is collected when your order is delivered directly to your specified address.

2. Order Processing Timeline

Orders are typically processed within 1 to 3 business days from the time of purchase. After confirmation, our team carefully prepares your items for dispatch.

3. Delivery Coverage

We ship to selected areas. To avoid any complications or delays, please ensure that the shipping information provided is accurate and complete. If your address falls outside our standard delivery zones, we will reach out to discuss possible solutions.

4. Estimated Delivery Window

Once dispatched, most orders are delivered within 1 to 3 days, depending on your location. Please note that external factors such as severe weather, public holidays, or courier delays may affect delivery times.

5. Shipping Charges

Shipping costs vary based on your location and the size or weight of your order. These charges will be calculated and clearly displayed during checkout prior to finalizing your purchase.

6. Tracking & Notifications

As our service currently relies on COD, we do not provide real-time tracking. However, you will receive a shipping confirmation email that includes the estimated delivery date.

7. Delivery Problems

Should you face any problems such as delivery delays or missed drop-offs, please notify us within 3 days of the expected delivery date. Our support team will assist you in resolving any issues promptly.

8. Unsuccessful Deliveries

If you are unavailable at the time of delivery, the courier will attempt to contact you or re-deliver. Multiple failed attempts may result in the parcel being returned, and you may be responsible for any redelivery or return charges incurred.

9. Need Help?

For any shipping-related inquiries, don’t hesitate to get in touch with us:

Email: [email protected]